1. INTRODUCTION

This website https://portolanlifestyleestate.co.za/ and any associated sales portals (the “Website”) are operated by Struwig Project Managing (Pty) Ltd.

References to “Struwig Project Managing (Pty) Ltd”, “we”, “us”, “our” and “ours” in this Privacy Policy shall mean Struwig Project Managing (Pty) Ltd.

The terms “you”, “your” and “yours” when used in this Privacy Policy shall mean any user of this Website.

2. PURPOSE OF THIS PRIVACY POLICY

We are committed to the privacy and confidentiality of information provided to us. The purpose of this Privacy Policy is to explain how we collect, use, and share your personal information, and to inform you of our practices with respect to any information collected directly from you and/or through your use of this Website or our services.

Personal information means information that identifies you, including your name, email address, telephone number, and other personal data you may provide.

By using this Website and communicating electronically with us, you consent to the processing and transfer of your personal information as set out in this Privacy Policy.

2.1 Images and visual representations

It's important to note that images and renderings shown on this website are artistic representations and may differ from the completed development. Prospective purchasers or interested parties are responsible for verifying all information, specifications, and features directly with Struwig Project Managing (Pty) Ltd before making any decisions or commitments.

3. HOW YOUR PERSONAL INFORMATION IS COLLECTED

3.1 Information collected through the Website

We may use technologies to improve the Website, making it more user-friendly, effective, and secure. These may include cookies, flash cookies, and web analytics. This information does not personally identify you but enables us to compile statistics on how the Website is used.

This information may include:

Your IP address
Date and time of your visit
Referral URL (the site from which you came)
Pages visited on our Website
Browser type and version, operating system, and related data

3.1.1 Cookies

Cookies are small text files stored in your browser. We use cookies to ensure your visit to our Website is as pleasant and efficient as possible. They help us improve the Website and enhance your experience. Cookies do not damage your computer or reveal your identity. You can choose to disable cookies in your browser settings, but doing so may limit Website functionality.

3.2 Information provided by you

You may provide personal information when you:

Contact us by phone, email, or form submissions
Request information about Portolan Lifestyle Estate
Subscribe to updates or marketing communication

This may include:

Contact details (name, address, email, telephone number)
Communication history with us
Any information required to fulfill our duties, marketing, or regulatory obligations

You may request corrections to your personal information or object to its processing at any time.

3.3 Information from third parties

We may receive information about you from trusted third parties, such as banks or verification agencies, strictly for validation purposes.

4. USE OF YOUR PERSONAL INFORMATION

We will only process your information insofar as it is adequate, relevant, and not excessive, for purposes including:

Managing your relationship with us
Communicating updates on Portolan Lifestyle Estate products or services (unless you opt out)
Billing or payment processing
Administering the Website and improving services
Responding to enquiries and customer support requests
Research and statistical analysis
Preventing fraud or unlawful activities

5. SHARING YOUR PERSONAL INFORMATION

We do not sell your personal information.

We may share your information with trusted third parties, including:

Service providers working on our behalf
Payment processors
Survey or research partners
Regulatory or law enforcement authorities where required by law
Entities involved in restructuring or sale of our business

All third parties are contractually obliged to protect your personal information.

6. SECURITY OF YOUR INFORMATION

We are committed to safeguarding your personal information. Where service providers or employees have access to your data, they are bound by strict confidentiality and may only process it for legitimate purposes.

If you use third-party plug-ins (e.g., Facebook, Google, Twitter), please note that those services may process your information under their own privacy policies.

7. RETENTION OF INFORMATION

We will retain your information only as long as necessary for the purposes outlined in this Policy, unless retention is required by law or you consent to a longer period.

8. UNSUBSCRIBE OR OPT-OUT

You may opt-out of receiving marketing communications at any time by contacting us directly.

9. ACCESS AND CORRECTIONS

You have the right to access, correct, amend, or delete your personal information, or object to its processing. Upon written request, we will provide you with the information we hold and update it as necessary.

10. UNAUTHORISED ACCESS

While we implement robust security measures, you acknowledge that unauthorised third parties may unlawfully access your data. We cannot be held liable for such incidents beyond our reasonable control.

11. GOVERNING LAW

This Privacy Policy is governed by the laws of South Africa.

12. COMPLAINTS

If you believe your personal information has been misused, please first contact Struwig Project Managing (Pty) Ltd directly. If unresolved, you may lodge a complaint with the Information Regulator of South Africa, in terms of the Protection of Personal Information Act (POPIA).

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in technology, legislation, or our practices. Updates will be posted on this Website, and we encourage you to check regularly.